Justin D. Williams

Oceanside, CA 92058 • justin.d.williams91@gmail.com • (386-288-4156)

Systems Administrator

~ Motivated critical thinker, with a proven record of identifying and resolving complex Server and Workstation Issues ~

 

  Skilled System Administrator with over seven years of experience within the Department of Defense and Intelligence Information communities. Coming from an organization supporting 30000 end users across a dynamically evolving network on four domains. Developing tools to increase productivity, deploying new processes to speed up problem resolution times, performing trend analysis to determine problem areas. Strong interpersonal skills necessary to convey to customers or coworkers how to confidently and effectively resolve their issues.

 

 

•Active Secret Clearance with SSBI (TS/SCI inactive)•PowerShell Scripting  

•Windows Active Directory •Microsoft Windows Operating Systems

•Windows Server 2003/2008/2012•Microsoft Exchange Server 2007/2010

•Providing Employee Training & Support•Ensuring Compliance with implemented Security policies

•HDI Support Center Team Lead Certification•CompTIA Security + Certification

•United States Marine Corps Leadership Course•Microsoft System Center Configuration Manager (SCCM)

•United States Marine Corps Special Intelligence Systems •    IBM Big Fix

Administrator Course

 

 

Kai Honua, LLC. Camp Pendleton, CA       10/2014 - Current

~ Multi-National telecommunications company specializing in Voice, Video, and Network communication solutions ~

Remote Desktop Management Section Team Lead

 

    Providing tier III/IV support to clients via remote management tools. Tasked with identifying and correcting issues that may arise from new software pushes. Using the SDLC, taking into account possible effected user base, web interface compatibility, identifying any possible security vulnerabilities within packages, and ensuring a roll back plan was in place. Developing new tools and methods to further expedite the delivery of services to clients.

 

·               Develop and Implement hot fixes, patches, and software package deployments via IBM Big Fix

·               SCCM administration to include; user collections, device collections, package maintenance, and software library maintenance

·               Auditing current and planned software to ensure adherence to DISA STIGs

·               Microsoft Exchange Server 2010 administration; OMB creation, account creations, distribution lists, and OWA configurations

·               Provided consultation and assisted in an Enterprise Active Directory restructure

·               Microsoft Active Directory administration; Users, Groups, forest configuration, security groups, and Organizational Unit restructuring

·               SAN and Scan to File Service administration

·               Developed a client facing Active Directory update interface, resulting in a 75% reduction of email traffic for that service

·               Developed an enterprise user creation utility which automates the creation of Active Directory accounts, Exchange 2010 accounts, and share drive creation for each user

·               Developed a data migration utility to expedite the migration of client’s data

·               Produced and maintained 15 in house tools for use by enterprise service desk technicians

 

 

 

 

 

Smartronix, LLC. Camp Pendleton, CA             9/2013 – 10/2014

~Sustained excellence through continuous improvement~

Remote Desktop Management Section/Enterprise Service Desk Technician

 

  Initially hired as an Enterprise Service Desk technician fielding helpdesk calls and providing tier I support. After three months working within this capacity, I was promoted to Remote Desktop Management Section. The daily responsibilities then became; providing tier III/IV support to customers, ticket queue management, remote software pushes, troubleshooting compatibility/access issues for customer websites, and work related applications.

 

·               Evaluated and assisted with the implementation of migrating Enterprise services from Exchange Server 2007 to Exchange Server 2010

·               Provided consultation and programming services to implement an enterprise migration from Microsoft Windows XP to Microsoft Windows 7

·               Evaluated and recommended domain wide Windows 7 baseline image configurations

·               Evaluated and resolved an Enterprise issue effecting 30% of clients, causing resources on client machines to be consumed degrading the serviceability of their workstations. Developed and coded an automated PowerShell tool that remotely repaired and optimized client machines

·               Developed an all in one power user console, which bundles commercial and internally developed administration resources into a simple GUI to be used by Service Desk Agents

·               Perform routine  updates, audits, and creation services on SAN Services, Microsoft Exchange Server, BlackBerry Enterprise Server, Print Servers, Microsoft Active Directory, and Group Policy Administration

·               Created and maintain a local Microsoft Access Database for use by Enterprise Service Desk technicians in their day to day troubleshooting

·               Functioned as a technical lead and mentor to Enterprise Service Desk technicians. Providing technical advice and ensuring adherence to policies in place

 

 

 

United States Marine Corps Camp Pendleton, CA      11/2009-9/2013

Special Intelligence Systems Administrator

 

  As a team leader and section manager I was responsible for the day to day operations and accountability of Controlled Cryptographic Items (CCI) totaling $3.2 million as well as marines under my charge. My duties as a Team Leader were to create work schedules that would best employ the manpower at the time, identify training areas that needed improvement on an individual and group basis, planning, coordinating and setting up training exercises, gear acquisition, gear maintenance, and issuing gear with operators when necessary. 

 

·               Development of Communication Plans for internal and external operations

·               Radio Frequency allocations, Physical Network topologies, Logical Network Topologies, coordinating with commercial satellite providers to facilitate terminal access for satellite systems, and tertiary communication plans

·               Developed a new internal cataloging and maintenance system for, Controlled Cryptographic Items (CCI) totaling $3.2 Million these items include; AN/PYQ-10, Simple Key Loader (SKL), CYZ-10, Radio Systems, Satellite Systems, Encryption Keys, Sensitive Tactical Network Server nodes, and KG-175D encryption devices

·               Maintaining and administrating nine satellite systems, five radio networks, VOIP phones, and video conferencing systems on five different networks with 200+ end users

·               Linux, Solaris, Windows, and Proprietary OS server maintenance and administration

Certifications

HDI Support Center Team Lead Oceanside, CA United States
Professional Certification 03/2015

CompTIA Security Plus Oceanside, CA United States
Professional Certification 2/2014 Valid Until 1/2017

Certifications in Progress

MCSD: Azure Solutions Architect
Comp Tia CASP